FREE SHIPPING ON ORDERS OVER $100**
Effective date: September 17, 2026. This policy describes the limited warranty for CSP-manufactured speaker pods and Thump Covers.
CSP-manufactured speaker pods and Thump Covers are covered by a one-year limited warranty from the purchase date against manufacturing and material defects. This warranty applies only to those CSP-manufactured products; third-party audio equipment and accessories may have separate manufacturer warranties.
Contact us with the order information, a description of the concern, and clear photos or other information reasonably needed to evaluate the claim. We will review the information and explain the next steps. If a return is needed for an obvious CSP defect, CSP covers reasonable return shipping.
This limited warranty does not cover incorrect fitment; installation damage; customer modification; misuse; overtightening; accidents; abuse; normal wear; or damage from a failure to follow product instructions. Examples of customer modification include altered mounting holes or cutouts, cutting, melting, reshaping, or modifying the product after delivery. Shipping damage is handled under the Shipping Policy.
For a covered defect, CSP will provide the approved remedy, which may include repair, replacement, or refund as appropriate and subject to applicable law. This limited warranty gives customers specific rights, and customers may also have other rights that vary by jurisdiction.
For speakers, amplifiers, and other third-party audio products, contact the applicable manufacturer directly for warranty service. CSP does not represent that a third-party manufacturer will approve or process a claim.
For CSP-manufactured speaker pods and Thump Covers, contact Custom Speaker Pods directly at [email protected] or 864-214-3598. For third-party audio equipment and accessories, contact the product manufacturer directly.