Effective date: September 17, 2026. This Shipping Policy explains processing, shipping eligibility, delivery issues, and international charges. It is part of the consumer Terms and Conditions.

1. Processing and shipping methods

Orders are normally processed in approximately 4 to 5 business days, excluding weekends and holidays. This is an estimate, not a promise of shipment or delivery by a particular date. Some third-party audio equipment and accessories may ship directly from suppliers and may use different carriers, locations, or shipment timing. An order may arrive in more than one shipment.

2. Free shipping

Eligible U.S. orders of $100 or more may qualify for free shipping. Free shipping excludes Alaska, Hawaii, drop-shipped products, and any other exclusions clearly stated at the time of purchase. Shipping charges for ineligible orders are shown or otherwise communicated before completion of the order, where applicable.

3. Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address. Before shipment, we will attempt an address correction when requested, but cannot guarantee that it can be completed. After shipment, an address change, intercept, hold, reroute, return, or re-shipment is subject to carrier availability. The customer is responsible for carrier charges and additional shipping charges caused by a customer-entered incorrect address. If a package is delivered to the address entered by the customer, the order is considered delivered; we are not required to replace or refund the order because the customer entered an incorrect address. If a domestic package is returned to us because of a customer-entered incorrect address, the customer may request an eligible refund or exchange. A 20% restocking fee applies, and original outbound shipping, return transportation, and re-shipment charges may be deducted or collected where permitted by applicable law.

4. Domestic delivery issues

• Visible package damage: When practical and safe, refuse delivery and notify us promptly.
• Damage after acceptance: Report within 48 hours and provide photos of the product, packaging, and shipping label. We will evaluate the carrier or CSP claim and appropriate remedy.
• Carrier-confirmed loss before delivery: We will handle the carrier case and provide a replacement or refund after confirmation.
• Tracking marked delivered but customer cannot locate package: The customer must notify us within 7 calendar days of the delivery scan, confirm the shipping address, and check the delivery location, household members, neighbors, and other safe locations. We will review the shipment and may open or support a carrier trace. We do not issue an automatic replacement or refund while a carrier investigation is pending. If the carrier locates the package, the carrier recovery or delivery process continues. If the carrier confirms loss or delivery to an address other than the address on the shipping label, we provide the approved remedy. If tracking shows delivery to the address supplied with the order and the carrier does not confirm loss or misdelivery, the customer is responsible for any theft report or claim with the carrier or local authorities. We may provide available shipment information, but do not guarantee a replacement or refund.
• Missing item or quantity issue: Report within 48 hours with package and product photos. We will investigate fulfillment and carrier records.
• CSP error or obvious CSP defect: We will provide the approved remedy and cover reasonable return shipping when needed.

5. International shipping and charges

We may ship internationally only where product, destination, carrier, payment, customs, and legal requirements permit. International customers are responsible for import duties, GST/HST, provincial taxes, customs assessments, brokerage, postal fees, carrier fees, and handling fees assessed after shipment. These charges are not included in the order total or shipping charge and may be required before delivery. Amounts are determined by authorities and delivery providers; Custom Speaker Pods cannot guarantee the final assessment.

Canadian customers are responsible for all import duties, GST/HST, provincial taxes, customs assessments, and carrier or Canada Post handling fees assessed after shipment. These charges are not included in the Custom Speaker Pods order total or shipping charge and may be required before delivery. Amounts are determined by Canadian authorities and delivery providers; Custom Speaker Pods cannot guarantee the final assessment.

6. International refusals

A refusal caused by import charges, missing import information, address failure, or customer non-compliance is treated as a customer-caused return. If an item returns in eligible condition, any refund may be reduced by non-refundable outbound shipping, actual documented return transportation, customs, brokerage, carrier, handling costs, and the 20% restocking fee, subject to applicable law and not exceeding the amount otherwise refundable. If CSP caused the issue, CSP does not shift those costs to the customer. If goods are destroyed, abandoned, or cannot be returned by a carrier or authority, no automatic refund applies; CSP will provide any remedy required by applicable law.

7. Contact

For shipping assistance, contact [email protected] or 864-214-3598.