Effective date: September 17, 2026. This Privacy Policy explains how Custom Speaker Pods, LLC collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, contact us, or use our services.

1. Information we collect

We collect information you provide when you place an order, create an account, contact us, request support, submit a review, or otherwise communicate with us. This may include your name, email address, phone number, billing address, shipping address, order details, account information, and communications with us. Payment providers and digital-wallet providers may collect payment information needed to process your transaction.

We also collect information about your use of our website through cookies and similar technologies. This may include device and browser information, IP address, pages viewed, links clicked, referring source, order or checkout activity, and information about how you interact with our website and advertising.

2. How we use information

• Process, confirm, ship, and support orders; manage accounts; and communicate about an order or service request.
• Operate customer support through LiveAgent and collect customer reviews through Custom Reviews for WooCommerce.
• Detect, investigate, and prevent fraud, suspicious activity, chargebacks, and other security issues, including through Stripe and PayPal fraud-prevention tools.
• Measure website activity, advertising performance, and website improvements through Google Analytics, Google Ads, Meta, and TikTok technologies.
• Create audiences, measure advertising, and show or limit advertising where the applicable cookie or advertising preference permits it.
• Comply with legal obligations, enforce our policies, and protect our business, customers, and website.

3. Cookies and advertising technologies

We use Cookiebot to present cookie choices and manage consent for non-essential cookies. Cookiebot settings are the primary place to change non-essential cookie preferences. Essential cookies may remain active because they are needed for website functions, security, shopping-cart activity, checkout, or similar services.

Google Analytics, Google Ads, Meta, and TikTok technologies may collect or receive information about your browser, device, website activity, and interactions with advertising. Depending on the technology and applicable law, these disclosures may be treated as advertising, targeted advertising, or sharing of personal information. Your Cookiebot preferences may affect which non-essential technologies operate in your browser.

4. How we share information

We share personal information only as needed to operate our business and provide our services. Categories of recipients may include payment and digital-wallet providers; fraud-prevention providers; shipping carriers and suppliers that directly ship products; website hosting, technology, analytics, and advertising providers; LiveAgent; Custom Reviews for WooCommerce; and professional advisers or authorities when required or permitted by law.

Payment options may include Stripe, PayPal, Affirm, Klarna, Cash App Pay, Google Pay, and Apple Pay. The provider selected at checkout may receive the information needed to authorize and process that payment.

5. Marketing communications

Custom Speaker Pods does not currently operate a standalone email marketing provider or subscriber program. If we begin an email marketing program, we will update this Privacy Policy before using personal information for that program. If you opt in to receive SMS messages, message frequency may vary and message and data rates may apply. You may opt out of SMS by replying STOP and request assistance by replying HELP. We do not share SMS opt-in consent with third parties for their own marketing or promotional purposes.

6. Privacy choices and requests

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or information about personal information we hold about you. You may also have a right to opt out of certain targeted-advertising, sale, or sharing activities. To make a privacy request, contact us at [email protected] or 864-214-3598 and state the nature of your request. We may request information needed to verify the request and protect customer information. We will not discriminate against you for exercising rights that apply to you.

7. Data retention and security

We keep personal information for as long as reasonably needed to fulfill the purposes described in this policy, maintain required business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

8. Children

Our website and products are not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review the request.

9. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The current version will be posted on this page with its effective date.

10. Contact

Privacy questions or requests: Custom Speaker Pods, LLC, 197 Ridgeview Center Dr., STE M, Duncan, SC 29334 | [email protected] | 864-214-3598.