FREE SHIPPING ON ORDERS OVER $100**
Effective date: September 17, 2026. This policy applies to consumer purchases and should be read with the Shipping Policy and Limited Warranty Policy.
Customers may cancel without charge before an order ships. After shipment, an order is handled as a return under this policy. A 20% restocking fee applies only if the return is an eligible customer-caused refund or exchange.
Eligible returns must be requested within 60 days from the purchase date. To request a return, contact us with the order number, reason, and photos of the product and packaging when relevant. We may provide return instructions or a return authorization. This procedure does not limit rights available under applicable law.
The following products are non-returnable: custom-cut products; installed or modified products; B-stock; clearance; discontinued; and final-sale products. Customer modifications, including altered cutouts, mounting holes, reshaping, or other changes, make a product non-returnable. Product-specific final-sale or other exclusions should be stated clearly before purchase.
The customer is responsible for return shipping unless CSP made an obvious mistake or there is an obvious CSP defect. A 20% restocking fee applies to every eligible customer-caused refund or exchange, including a return because the customer no longer wants the product, ordered the wrong product, entered an incorrect address, refused delivery, or did not accept an undeliverable domestic package. No restocking fee applies when CSP sent the wrong product, made an obvious mistake, or confirms an obvious CSP defect. Non-returnable products are not converted into eligible returns by payment of a restocking fee.
Returned products are inspected to confirm eligibility and condition. If a return is approved, the refund or exchange is processed under the return instructions, the 20% restocking rule when it applies, and applicable law. For an eligible customer-caused exchange, the customer is responsible for the additional shipping charges for the replacement product. The 20% restocking fee and additional shipping charges must be paid before the replacement product ships. This customer-paid exchange rule does not apply when CSP sent the wrong product, made an obvious mistake, or confirms an obvious CSP defect. Original outbound shipping and upgraded or alternate shipping may be non-refundable where permitted by law and clearly disclosed. We do not promise a specific bank, card-network, or carrier timing.
If CSP sent the wrong product, made an obvious error, or a product has an obvious CSP defect, contact us promptly. We will evaluate the issue and provide the approved remedy; reasonable return shipping is covered when needed. For visible package damage, refuse delivery when practical and safe. Damage found after acceptance and missing-item or quantity issues should be reported within 48 hours with product, packaging, and label photos. These reporting windows support investigation and do not limit non-waivable rights.
Customer-entered address errors, refusals, or undeliverable packages may result in correction, re-shipment, return, and restocking costs. A domestic package returned or refused because of a customer-entered incorrect address is subject to the 20% restocking fee. International refusals and refund deductions are handled under the Shipping Policy.
Third-party audio equipment and accessories may have manufacturer or supplier-specific return and warranty terms. We will identify applicable terms where relevant; nothing here promises that every third-party product has the same return or warranty treatment as CSP-manufactured speaker pods and Thump Covers.
Start a return or cancellation request: [email protected] | 864-214-3598.