FREE SHIPPING ON ORDERS OVER $100**
Terms And Conditions
Effective date: September 17, 2026. These Terms govern consumer purchases through Custom Speaker Pods. They should be posted with links to the Shipping Policy, Return Refund and Cancellation Policy, Limited Warranty Policy, and Privacy Policy.
Custom Speaker Pods, LLC manufactures speaker pods and Thump Covers in South Carolina. We also offer some third-party audio equipment and accessories. These Terms apply to consumer purchases from us. Separate terms may apply to dealers, resellers, installers, affiliates, or other business relationships where relevant.
Speaker pods are vehicle-specific products. Before ordering, customers should verify the vehicle year, model, trim, body style, door-panel fitment, speaker dimensions, and product details. Products may involve ABS materials, finish, texture, and color variation, standard or custom speaker cutouts, custom configurations, and customer installation. Product images and descriptions are intended to help identify the product; reasonable variations may occur.
A custom cutout or configuration is made to the requested specification, but fitment and compatibility depend on the customer’s vehicle, equipment, measurements, and installation. The customer is responsible for selecting a compatible product, confirming measurements and fitment, and deciding whether to use a qualified installer. To the extent permitted by applicable law, the customer is responsible for vehicle damage, damage to speakers or other audio equipment, property damage, or injury resulting from the customer’s product selection, installation, modification, wiring, use, misuse, or overtightening. Incorrect fitment, customer modification, installation damage, misuse, and overtightening are not covered by the Limited Warranty. This section does not limit responsibility that cannot legally be limited.
Submitting an order is a request to purchase. We may need to confirm information, availability, shipping eligibility, or legal and payment requirements before shipment. We may cancel an order before shipment when those requirements cannot be satisfied, subject to applicable law. A cancellation requested before shipment is free. After shipment, the order is handled as a return under the Return Refund and Cancellation Policy. A 20% restocking fee applies only to eligible customer-caused refunds or exchanges; it does not apply to an obvious CSP error or obvious CSP defect.
Our Shipping Policy is part of these Terms. Normal processing is estimated at 4 to 5 business days and is not a delivery guarantee. Delivery timing, carrier performance, split shipments, direct-supplier shipments, and customs processing may vary. Eligible U.S. orders of $100 or more may qualify for free shipping, subject to the Shipping Policy exclusions.
Our Return Refund and Cancellation Policy and Limited Warranty Policy are part of these Terms. Returns generally must be requested within 60 days from the purchase date, subject to stated exclusions. CSP-manufactured speaker pods and Thump Covers have a one-year limited warranty. Third-party audio equipment and accessories may have manufacturer warranties; customers should consult the applicable manufacturer terms.
We may ship worldwide only where product, destination, carrier, payment, customs, and legal requirements permit. International customers are responsible for charges assessed after shipment, as described in the Shipping Policy.
CSP does not represent that its products, their installation, or any resulting vehicle modification have been tested, certified, approved, or evaluated by a government, regulatory, or other authority for every vehicle, location, intended use, or configuration. The customer is responsible for determining whether product selection, installation, and use comply with applicable federal, state, provincial, local, and other laws, regulations, inspection requirements, insurance requirements, and vehicle-manufacturer instructions. The customer must not use a product or vehicle configuration that obstructs safe vehicle operation or violates an applicable requirement. This statement does not limit consumer rights or obligations that cannot legally be disclaimed.
Privacy, cookies, SMS, email marketing, and other communications are governed by the applicable separate policy or consent flow, not these consumer purchase Terms.
These Terms do not waive consumer rights that cannot be waived under applicable law. No arbitration, class-action waiver, indemnification, liability cap, or aggressive risk-of-loss provision is included in these Terms.
Questions about an order or these policies: Custom Speaker Pods, LLC, 197 Ridgeview Center Dr., STE M, Duncan, SC 29334 | [email protected] | 864-214-3598.